Responses (5)

• C

  CTGunner

  Same email address for all orders and same email address on my Ring account

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  15-09-2021 01:00:55

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• C

  CTGunner

  It does. For each and every order but they NEVER appear in my Order History for my account. They just shipped my last 2 orders to my OLD address even though I specifically made SURE that the correct address was selected on the order. Now I need to wait for post office forwarding to complete. Grr. Also, part of one of my orders is delayed, which is OK, but there is no evidence anywhere of the status of that order. The only thing I have is an email that I asked the Customer Service rep to send me so that I have evidence of the outstanding products. My email address is the same on ALL orders yet none of them show up in Order History. Background: My very first order for an alarm kit and doorbell was ordered without a Ring account. I created a Ring account AFTER the order. I also linked and then unlinked (by Customer Service request) my Amazon account. There is something seriously wrong with the Ring ordering system(s).

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  16-09-2021 12:14:34

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• J

  Justin_Ring

  Hi neighbors. If you have checked your [order history page](https://account.ring.com/account/order-history) on your Ring account and cannot find your order, please give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance. We cannot help with this in the Community since we do not have access to account or order information.

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  06-11-2023 04:05:56

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• U

  user68709

  How about this chestnut. Ordered 2 cams, money got out SP RING UK. No confirmation email, no orded number. Rang them to find out there's no trace of ordering, besides my transaction which i checked with the bank. Its Ring alright but they won't even check transactions. Nothing they can do. Just take the money with no trace. How is the accounting dept work in this company? This is how you loose customers, fast

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  28-11-2023 11:29:03

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• T

  Tom_Ring

  Hi Neighbors. After ordering from Ring.com, you are directed to a page with an order number while also getting an email with your order information. Try checking your junk/spam folders to see if the email made it's way there. Also, when ordering, be sure that you've correctly typed your email in. Additionally, here in this public forum, there is no information to forward. We do not deal with anyones personal information here on the Community for security reasons. If you have a personal concern, you'll need to reach out to our support team directly. [quote="Justin_Ring, post:9, topic:81538"] please give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance. We cannot help with this in the Community since we do not have access to account or order information. [/quote]

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  29-11-2023 05:38:03

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  C

  Caitlyn_Ring

  Hi @user63814. The Ring Community is a public forum where we can assist with general troubleshooting concerns. Your Community account is anonymous, posts made here are not tied to your Ring account. If you are not able to locate your order in your Order History, you would need to reach out to [support](https://support.help.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for assistance with locating your order information, as we cannot do that here on the Community.

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  08-12-2023 07:23:56