General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
M
Motion detection video black and without audio
wireless-security-cameras
My alerts have been going off detecting motion, and when I view it, the screen is black and has no audio. My Live View feature is also not connecting when prompted. Anyone know what the issue might be?
835 •
0 •
0 •
09-08-2021 21:52:25
Responses (2)
- 3
I also have this problem, did you find out how to fix it? Thanks
•0
13-01-2022 18:45:08
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @MowingTheLawn. First, what model of Ring Doorbell or Ring Security Camera do you have? You can find this information on the back of the device itself, on the original packaging, and on the Device Health page in the Ring App. You can also find troubleshooting tips in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device) that can apply to both a Ring Doorbell or Camera. :)
0
10-08-2021 19:29:19
•