Responses (3)

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  cephasiii

  Same here. I tried adjusting settings but nothing works.

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  25-10-2020 01:29:45

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  pjschwartz

  I FINALLY got live view to work with SurfShark VPN by installing the latest surfshark ios app and switching to IKEv2

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  30-01-2021 03:34:26

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  Marley_Ring

  Thanks for sharing this experience with the Community, @pjschwartz! I wanted to also update this thread with some information regarding VPN and the Ring app. Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some neighbors may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring does not support this functionality at this time. If you are having troubles with vpn, check out our [help center article](https://support.ring.com/hc/en-us/articles/360052665251-Understanding-the-Ring-App-and-Virtual-Private-Networks-VPN-) for more information.

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  01-02-2021 03:59:38

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