How to Start a Warranty Claim under Protect Plus

How do I start a product warranty claim under the protect plus plan? I have called and e-mailed multiple times and got hung up on the phone and get NO response from Ring on the e-mails. I carefully looked at what is suggested under warranty and have tried everything with no response from Ring, other than the agent hanging up on me because she thought my lights were too dim because of less than perfect WIFI connection.