Home Plan
Husband and I had a home plan for the security cameras. Sadly he passed away in 2021. I phoned Ring at the time to say I would like his name changed to mine in the plan, nothing else changed address, bank account etc. I’ve been having problems with two of the cameras, I phoned them today and they say they are not under the warranty because I changed the account. Apparently they cancelled his account and started a fresh one under my name. I only asked name to be changed not account. Now I have no warranty cover even though I’m paying the subscription- is this legal what they’ve done?
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12-04-2025 04:32:28
Responses (1)
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Caitlyn_Ring
Hi @user_c1330a. I can't speak for what the policy was in 2021, but at this time it is not possible to transfer a Ring account from one person to another. In your situation, the Ring devices would have been removed from your husband's account and set up under yours. I cannot verify warranty status, as we don't have access to account information on the Ring Community. You can follow up with our social support team @Ring on Facebook, X, or Instagram to verify the warranty status of your Ring devices.
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14-04-2025 07:26:01
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