Responses (9)

A
ajthomps55
I'm just wanting to subscribe to a ring protect plan, and can't. My payment info is entered. I logged in and went to My Plans but there is no option to purchase a plan. I tried calling the number but can't get an actual person on the phone. So incredibly frustreating.
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06-05-2020 13:56:56
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C

Campos

I just want to buy a basic protect plan and every device i log in to it always says "If you are a Shared User of a Ring Product and want Ring Protect features, ask the Device Owner to subscribe to a Ring Protect Plan." I could go on a rampage right now with how frustrating this is. DO NOT tell me to "check the app!" or simply "log on the website!" as the app doesnt even give me the tab to the protect plan. And the website always ends up saying "Once you set up a plan or trial, you'll see it hereIf you are a Shared User of a Ring Product and want Ring Protect features, ask the Device Owner to subscribe to a Ring Protect Plan." NO matter if im on a computer or the phone i first logged into the literal account with in the first place. JUST TAKE MY MONEY. WHY IS IT SO DIFFICULT.

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08-05-2020 04:50:47

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J

Joshow

I know, same thing here!! I have repeatedly (for days) tried purchasing the $10/month plan but it keeps saying it’s the wrong address and it isn’t! I’ve called 25 times and there’s no way to get out of the automated system loop. Furthermore, I sent an email several days ago about this and haven’t heard back yet!! It ridiculous that i bought and installed all of this Ring equipment but can’t use it!!!!!! I’m so angry! I don’t care if there’s a “pandemic,” you can still answer emails and phone calls!!

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11-05-2020 07:03:51

P

PaulW

Having exactly the same problem trying to subscribe to the Basic plan - very frustrating! The ‘Get Basic’ purchase link just keeps returning me to to my Activity history. Help please!

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11-05-2020 12:59:17

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G

gdeam

SAME--Cant subscribe!! It takes me in a loop back to the "get set up with an app". I have the app and I have computer login...what am I missing?

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13-06-2020 02:40:05

E
ETF111
Exact same problem here!
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11-05-2020 16:42:13
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B
BUG
The website is confusing and appears to lead the user in an endless circle without subscribing. Instead of clicking "Get Basic" or "Subscribe" from the Protect Plans page, you'll have to click on the picture of your device in order to get the correct "Subscribe" button that will actually let you purchase the plan. What seems obvious doesn't work. The Protect Plans page needs to be redesigned.
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12-05-2020 16:58:57
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