daveca
Downgrading to Ring Basic
I added a new camera to my Ring account, and the only option it gave me was the protect plus plan. I can't find an option to downgrade to basic, and it's telling me that it will delete all my saved recordings if I cancel the subscription. Anyone know how to make this work?
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14-09-2020 11:27:02
Responses (3)
- D
Thanks @Marley\_Ring. It would be really nice to be able to do this without losing all my saved recordings or having to manually download them.
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15-09-2020 09:45:12
MYou got it, @daveca! This is great feedback as well. We are always looking for ways to improve the neighbor experience. Consider it shared with our teams here. :)
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16-09-2020 08:15:51
- M
I question how much ring listens to their customers. Here we are what 3+ years later and this SIMPLE EASY TO MAKE CHANGE has STILL not been implemented. I guess it is a way to punish their customers who want to downgrade.
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01-05-2023 09:17:48
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- U
While cancelling my Standard plan, it showed me warning that all videos will be deleted, but after cancelling it gave me option to subscribe to Basic plan which I quickly did and I still see my old videos. Not sure if they will be deleted later.
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26-12-2024 07:51:03
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CHi @user_a8d0d4. There is a very short grace period after canceling a plan. A new plan must be applied within 15 minutes to retain your videos. This is why we still advise users to download their videos first to prevent them from losing any important recordings due to unforeseen delays when changing or upgrading their plans.
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30-12-2024 09:42:25
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Marley_Ring
Good question, @daveca! If you want to downgrade your Ring Home Standard plan to a Ring Home Basic plan, you must cancel the Standard plan and subscribe to the Basic plan. Be sure to download any recordings that you want before you cancel your plan. Check out our help center article for instructions and more information on switching plans. Keep in mind, if you plan on adding any more Ring devices in the future, the Standard plan features great benefits. I hope this helps!
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15-09-2020 07:10:00
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