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Doorbell Gen2 cannot connect to wifi
hardwired-security-cameras
hardwired-video-doorbell
connectivity
troubleshooting
hardwired-battery-video-doorbell
I have floodlight cam and doorbell used at two month. The floodlight is working now, but the doorbell cannot fail to connect to WIFI at yesterday. I tried to reset doorbell and restarted my router at few time, but it cannot complete setup with stop 95% and show “Something went wrong” when reinstall again.
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26-05-2024 01:32:38
Responses (1)
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Caitlyn_Ring
Hi @Vincentlau. Which model of Ring Doorbell do you have? You can locate the device name on the Device Health page. Most models are only compatible with a 2.4GHz network, so if you have a dual-band router, you may need to split the bands or try creating a guest network. We also have a list of other troubleshooting steps here for setup issues.
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28-05-2024 03:28:55
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