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Do Certified Refurbished devices purchased from Amazon have warranty?
hardwired-security-cameras

If I purchase a Certified Refurbished device from Amazon (shipped/sold by Amazon, not a third-party seller), is that device covered by the standard Ring warranty? The Amazon page for the product says yes, and the Warranty page here on Ring's site says yes. But Ring phone support (both the initial rep, and a supervisor) unambiguously insisted NO, the only way a refurbished camera will have a warranty from Ring is if it was purchased directly from ring.com, and that Certified Refurbished cameras bought from Amazon have warranty no coverage. Is that correct information, or not? I'm just going to return the malfunctioning camera to Amazon, but because I have several more of these cameras, I'd like to get clarification on this, and if it is indeed erroneous, get it straightened out on Ring's end in case I have a need for warranty service in the future.

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23-11-2022 01:24:06

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