Customer service

Good people: I always thought highly of the Ring label. I thought with it’s slick advertising and product design, it is a good place to purchase from. I also thought since Jeff Bezos was involved in the company, that surely would make it a good resource. I write to you, because I have already spent well over an hour, on four phone calls, trying to resolve what should be a simple issue. I write to you, because I cannot believe how horrible a customer relations department is run by your company. (If this were my company, I would be looking for a new, badly needed, communications director.). I write to you because I still have hope, that there is someone with enough ability to solve an easy to fix problem. I write to you because if you cannot resolve it, please cancel my order and credit me back the double amount that you charged to my credit card. This is really stupidly silly to not be able to fix. I ordered 004-95969 for $1059.29. The sales person was excellent, but Ring’s automated charge system was horrendous. It took four tries by your sales person and I to get the charge accepted by the non-working system. When it was done, I was assured the doorbell would be rushed out, and the cameras were in production for future delivery in about four weeks (or less). So, now it is several days later, and no delivery or notice of a planned delivery from Ring. No. Instead, I received a notice from may credit card company that Ring double charged my account. So, I have spent several hours trying to reach someone at Ring that could resolve this. First I reached someone offshore, and was assured that she was transferring me to someone in the USA that could help. I’m still on hold for that transfer. Ring let me down. I followed that up with another call. I was assured by a gentleman in Austin, Texas, that he contacted someone who would be resolving it, and that person would call me later in the afternoon. Hmmm. I’m still waiting for that call back. No resolution so far. Today, I reached a nice woman in Egypt, who said she could help. I asked if she would call me back with the good results. That return call has never happened either. Of course, now being frustrated, I called again, and asked for the name of the president and/or an executive who could help. Sorry, they are not given that type of information. Nor are they given a real phone number to the executive office. I guess only G-d could get that information. I did get this email address! So, whomever is reading this, and I hope it is quickly read, I would appreciate a rapid response. I would like you to cancel and credit the overcharge. I also think Ring has a nerve asking to be paid in advance, when they cannot deliver. Explain that to me, please. Please start to do the right things for your customers. A thought … customers come to buy good product with an excellent brand, and they also can go to another resource, when that good brand deteriorates.