Confusing Plan Information in Account

Both the Ring website and phone app show that I am on a Ring Protect Plus Trial even though I have already paid for basic plans for my two devices. There is no mention of the basic plans, no history of my payments provided, and my Ring app has a red banner saying I have just X days of recordling left and I need to chose a plan. The only place that correctly reports my plans is a tile on my Dashboard on the website. Even there, if I click on the tile there is no mention of the plans I have paid for. This is confusing to say the least.