U
user_bf921e
Accepted Solution
change from old account to the new
I purchased the house with a Ring camera installed, but I’m unable to connect to my account. The previous owner disconnected the camera from their own account.
24 •
2 •
0 •
14-04-2025 08:32:36
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user_bf921e. If the previous owner already removed the Ring Camera from their account, you should be able to proceed with setting the device up under your Ring account. Make sure your Ring app is updated, and you're logged into your account. From there, follow the prompts under Set Up a Device. If the original owner did not remove the camera from their account, you will need to follow the device ownership transfer process https://ring.com/support/articles/k8jn9/transfer-device-ownership.
0
15-04-2025 08:50:05
•