General Topics

Not sure where to look? Browse general posts, topics, conversations and more.
J
Bigger alert area
app-settings
troubleshooting

At one time I was able to make my alert area about 22 miles. Now I can't get it and bigger than 8 miles. And yes, I know how to change it. What happened to the app that changed it?

1838

0

0

13-01-2020 03:39:49

Responses (4)

  • C

    Hi @Joybee10. Our app has been updated so that the largest you can make the alert area now is 10 miles. If you are only getting 8 miles, please delete the app from your phone, reboot your phone (turn it off/on), and then reinstall the app. Once you are back in the app, try adjusting it to the full 10 miles it can go and you should be all set!

    0

    14-01-2020 10:10:50

      J

      That didn't work! Still at 8!

      0

      14-01-2020 11:51:03

      C

      @Joybee10 Thanks for getting back to me with that information! I'll make sure to pass on this information to the appropriate team for you in the meanwhile.

      0

      15-01-2020 12:29:11

      E

      Mine in the Ring app or the Neighborhood app both limit me to 5 miles max. I have it set to 1 miles since I don't need any further. My limit was always 5 miles.

      0

      15-01-2020 12:36:18

  • U

    I have deleted the App, dowloaded Ring App and still am only to expand my alert area to 5 miles.

    0

    25-03-2023 08:32:54

    • J

      Hi neighbors. The Neighborhood Area currently has a maximum radius of 5 miles.

      0

      27-03-2023 08:12:02

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        26-04-2023 08:12:45

        Didn't find an answer ?

        Log in or create your Ring account to post a question and join in the on the conversation.

        Most Helpful Members