Responses (2)

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  Tom_Ring

  Hi @user_a0d462. I suggest looking at this Help Center article here and making any necessary adjustments to your router. Also, be sure that you do not have a VPN enabled, as this can also cause issues. If this doesn't help, feel free to let us know the specific error you are getting and the specific device you have.

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  13-08-2024 03:31:00

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  user_114a66

  I finally figured it out!!! Using your phone take a photo of the sticker on the back of your Att Air Router to easily reference the info you will need, then open your browser on a computer. Using the info from the sticker, in the search bar type in the router IP address. It starts with: http:// Your browser may get upset and say you are about to enter an unsafe website, ignore that and continue to the IP address website. There should be a darker blue bar across the top of the page. Click on “Home Network”. Then click on “Wi-Fi” Using the info from the sticker, type in the “Device Access Code”. At the end of the first section titled “Wi-Fi”, Look for “Advanced Options” and click on it. Go to “2.4 GHz Wi-Fi Radio Configuration”, find “Wi-Fi Operation”. If it is turned off, turn it on. Then go down to “Channel”. The Following info is copied & pasted directly from the Ring Support Site: “Change your wifi channel to 1, 6, or 11. These are usually the least crowded channels. If your router is already broadcasting on channel 1, 6, or 11, change the channel to one of the others.” Change the channel as directed. Scroll down to the bottom of the page and click “Save”. Wait about 5 min for your Wi-Fi to adjust the new settings. It will disconnect from all of your already connected devices and then automatically reconnect after a few minutes. Now when you try to connect to a Ring device (or in my case a Wi-Fi enabled pool pump as well), your Wi-Fi network should show up! Hope this helps & Good Luck!

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  24-01-2025 10:13:32

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  user_195d8c

  Did this work? I am having the same issue. 

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  27-01-2025 05:06:04

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  user_25262c

  Omg thank you so much it worked for me. I did have to connect manually to hidden network but it worked!

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  01-04-2025 04:06:48