General Topics
Accepting shared invite
My husband invited me to share our ring doorbell. He's sent the invite, I've seen it... Now all I need is the "accept" button.. I've got my own account, etc.
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26-01-2020 03:19:07
Responses (10)
- N
So my dad got a ring device for us and he sent an email to me to be a shared user. I made an account but it won't connect to his as a shared user. It won't show a location either for some reason. I did what the mail said and still won't work.
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18-01-2021 06:26:08
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- C
Hi neighbors! If the steps recommended in this thread do not work and you're not able to get a Shared User added, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look and troubleshoot this with you further. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-01-2021 05:43:58
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- C
Just had the same issue with my wife’s phone when I invited her. All I did was deleted her invitation and then resent the invitation. The second email looked different and worked. Prior to deleting the invitation I just resent the first invitation and it did not work. Again to get it to work I had to delete the first invitation totally and then resend a new invitation. Hope this helps.
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23-03-2021 02:16:51
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UThis is the avenue we had to go through for two of our phones. We set up everything and no location ever showed up. So we simply deleted the invite, resent it, and as you stated it looked different from the original. We selected manage access in that email and everything went right through.
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23-06-2024 01:59:54
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hootiejohn
My wife has received the email invitation and accepted it. However, my app shows a message telling me she hasn't. Further more, should she have downloaded the Ring app for Android before accepting?
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18-01-2021 10:47:32
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