General Topics
Accepting shared invite
My husband invited me to share our ring doorbell. He's sent the invite, I've seen it... Now all I need is the "accept" button.. I've got my own account, etc.
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26-01-2020 03:19:07
Responses (13)
- C
Hello All just purchased our first doorbell, I have setup my mobile with no problem. I am working on sharing with my wife. Not sure if there is a workaround but we use the same email address and when I send the share invite the system realises I use d it once already for setup. We can setup a Gmail account for my wife but we were hoping to avoid this if possible Collydog
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02-02-2020 12:38:17
MI have tried the instructions you gave and there is only the address I set up on my wife's account. There is no "shared". Is email the only way to link an account?
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01-05-2020 05:27:24
CHey neighbors! You can only add a shared user by sharing it to their email address, which they will then create a Ring account with. In addition, if the shared user you are trying to add already has a Ring account, please add them as a shared user using that email address. Hope this helps clear it up for you!
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01-05-2020 05:33:07
LWe've done all those steps and "shared" never pops up as an option, your response is not correct.
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24-05-2020 06:27:40
CHey @libtechride. The (Shared) location will only show up on the shared user's account, and the owner's account will look the same. If you have ensured you have taken the steps to add a shared user and successfully sent the email invitation, but the location and devices are still not being shared, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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25-05-2020 05:00:18
- H
My wife has received the email invitation and accepted it. However, my app shows a message telling me she hasn't. Further more, should she have downloaded the Ring app for Android before accepting?
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18-01-2021 10:47:32
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- N
So my dad got a ring device for us and he sent an email to me to be a shared user. I made an account but it won't connect to his as a shared user. It won't show a location either for some reason. I did what the mail said and still won't work.
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18-01-2021 06:26:08
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- C
Hi neighbors! If the steps recommended in this thread do not work and you're not able to get a Shared User added, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look and troubleshoot this with you further. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-01-2021 05:43:58
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- C
Just had the same issue with my wife’s phone when I invited her. All I did was deleted her invitation and then resent the invitation. The second email looked different and worked. Prior to deleting the invitation I just resent the first invitation and it did not work. Again to get it to work I had to delete the first invitation totally and then resend a new invitation. Hope this helps.
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23-03-2021 02:16:51
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UThis is the avenue we had to go through for two of our phones. We set up everything and no location ever showed up. So we simply deleted the invite, resent it, and as you stated it looked different from the original. We selected manage access in that email and everything went right through.
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23-06-2024 01:59:54
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Chelsea_Ring
Hi @SueMartin. If you already have a Ring account created under the email address that your husband sent a shared user invitation too, there's nothing else you need to accept from there. Since you're not seeing the device, you may just need to toggle to another location. In your Ring app, please go to the main menu at the top left and select on your location name above Dashboard. Once you tap on your location name, you should see another location that says "(Shared)." Tap on that and this will have the Doorbell your husband shared! :)
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28-01-2020 12:24:30
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