very frustrated with ring might to look for better video surveillance!!!

what's wrong with my event history ?????My subscription was paid for and active but when I go to look at past videos from a different month it say no events available!!! it also states when I look up how long does the video stay in storage it say XXXX...so I don't see why the coverage for the video isn't there for the days I would like to go back and look at! ive tried on my mobile app and laptop both say the same thing I have receipt of my invoice showing it was paid as well I'm sooo annoyed!!! charging monthly for something that dont work on real time!