Feature Request Board
Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.
Video Doorbell Pro Alexa Support
I bought an Video Doorbell Pro because it was stated that it was Alexa Compatible. There are some Alexa features that are supported like Announcements. What Infuriates me is that Alexa isn't able to switch Home/Away/Disarmed Modes. Everyone seems to point out the Ring Document " Arming and Disarming Your Alarm with Alexa" This sounds like it works with Ring Alarms but not Video Doorbell. So I figured I would work around this by creating an Alexa Routine but the Video Doorbell is Listed under UNSUPPORTED DEVICES even though the ad boasts Alexa integration. I find having to look for my phone to switch from Home to Away or Disarm a HUGE PITA. I'm about ready to junk it and find something else. When I called support they pointed out a Ring Support Article on creating a Routine, which I suspect that was written for the Ring Alarm System, maybe that is a supported device. When I pointed out it was an Unsupported Device in the Alexa App they said call Amazon Support. Really, Ring wrote the drivers and Skills you should make them truly Alexa Compatible!Anybody Out There found a way around this or a Different Video Doorbell that works?This device has been around for a while, so I don't see Ring updating the Alexa Integration anytime soon.
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24-07-2021 23:22:20
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