Feature Request Board
Rapid ring
Need a way to rapidly access cameras such as was possible in the rapid ring app. Fine if you can find a way to bundle it into the main app, but you have not done so. Your community manager wrote that the ring app would "provide our customers with the same, and even better, the experience they came to expect from the Rapid Ring app" in your deprecation message but that is a plainly false statement. The ring app does not provide the same functionality, it requires many clicks to get to a camera view. It can take up to 11 clicks to get to a camera in the ring app whereas it took one click on rapid ring. Here are some of the features you need to implement to restore the functionality lost: 1. All cameras clickable off the main screen without scrolling (no large preview image) 2. App always opens to the main screen. Today if you view a camera, flip away, and then flip back you're still on that sub page and that's where it can take 11 clicks to get a different camera up 3. No delay on main page loading non critical content like neighbors, event history, alarm status or image previews. Cameras must be immediately clickable without scrolling 4. Clicking the camera on the main page immediately opens live view, while providing a DIFFERENT way of opening the history. Not an option to pick either/or in settings since both views require rapid access I get you think that you addressed the issue by speeding up camera loads in the main app but you haven't even come close to addressing the feature gap left by deprecating rapid ring
997 •
0 •
17 •
26-07-2022 05:53:53
Responses (13)
- I
I agree. It’s a stupid decision. The main ring app is slow and sends duplicate notifications every single time. Moronic choice.
•3
26-07-2022 05:49:21
•
- U
iPhone user here. I agree. I cannot get into my cameras as fast as rapid ring. Was my favorite feature. Not happy with the change
•1
27-07-2022 12:12:12
•
- S
Agree with everyone and the silent majority who don’t know how to express their outrage. Rapid ring solved so many of my problems and my family and friends. It is mush faster than ring from notification to video. Most of the time I do not need to go back in time. Plus rapid ring doesn’t ask if you want live view (yes I know this is a setting in the main app). I use the main ring app to configure or to research back in time events. Nothing more. It took me a while to find rapid ring. Most people didn’t know it was an option. I turned many of my friends on who thanked me profusely. So I get it, your usage data doesn’t support the cost of maintaining an additional app. Your leadership wants to reduce cost and simplify. Your data is wrong. You didn’t really market this rapid version. So I stumbled upon it looking for a more reliable way to view my live cameras. And yes, I have lodged tickets in the past about how inconsistent and bad the ring app has been. No solutions. Just the usual BS troubleshooting the basics. PLEASE reconsider. I’ll maintain the app myself for free.
•2
27-07-2022 01:38:14
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Russmd
Rapid ring is great and it’s quick. Even after the upgrades, the main app is still slow and clunky. Big vote against discontinuing rapid ring.
5
26-07-2022 05:43:17
•