Responses (17)

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  Daz

  I’ve joined this community because I also want to turn off the new 2FA access methods on my Ring. I don’t want a text message and I don’t want to use an authentication app. It’s a lame new feature, it takes longer to access the camera and you’re going to give more of your personal information to Amazon. Had I known this feature was to be added, I would not have chosen Ring 2 years ago. Is this feature request, to disable or make optional 2FA, going to be added in the next 6-9 months? I’d like to plan either to renew or research other door cameras who offer fuss free, high quality HD feeds, and isn’t going to force me to provide my data. While 2FA may be important to access account and payment details, then the existing 2FA via email is adequate (no issue here). It is not important to me when accessing the camera and playback. I care about being able to see feeds and use information quickly. If there is a concern about hackers seeing my video feeds, then provide an audit report and basic alerting of new devices and location/country outlier reporting.

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  14-10-2021 04:00:34

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  Remco74

  Where from a security perspective I understand the 2FA feature, the way it is implemented by Amazon is really rude. I do not understand what the people of this company think or how their design and development process is working. But almost everything they make has a lack of logic and usability. While they are may be one of the best funded teams in the world, they are the winners to set thing up in the most frustrated way

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  14-10-2021 04:29:39

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  Remco74

  I have to use that stupid code when I try to login on this community pottal. If there is another OTP option, like the one generated locally that would be great. But I do not have that option. So, I have to run through the ridiculous logon cycle when accessing the community portal

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  20-11-2021 04:50:07

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  debs_gr8

  Make two-factor authentication an option. Right now, I feel that two-factor authentication is a case of Ring Corp. playing CYA. I clear cookies/caches constantly. I have the Ring app on 2 ipads, one cell phone and ring.com on my desktop pc. Two-factor authentication is extremely INCONVENIENT for me. I use my landline or my desktop computer for almost anything I do. I am not a person who is physically attached to a mobile phone. Most of the time, my phone is turned off and in my purse, in a closet, in another room, on another floor of my house. My cell phone is only turned on when I am in the car... driving. BTW, for people who only have the Ring app on their phone, two-factor authentication just isn't logical. Play it out. What do they physically have to do? They are simply going from one app (Ring) to another app (text and/or email) on the same device.

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  22-12-2021 09:13:25

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  mjwinal

  My vote is to request 2FA be optional. Every time I sign-in from a browser, I am prompted for 2FA, and the use of "remember me for 30-days" has no effect. I really like my new Video Doorbell Pro 2. Thank you.

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  30-01-2022 03:19:03

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