Amazon Alexa + Ring

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R
We can no longer answer ring doorbell in our alexa echo show
hardwired-battery-video-doorbell

Our ring doorbell 2 is perfectly working with our alexa echo show. But recently we noticed that we were not be able to answer the ring doorbell in our alexa echo show. I already tried the ff:- ring door bell works perfectly with our phone ring app- it’s working when the command came from alexa echo show to ring doorbell- amazon and ring app are already updated- i tried disabled, deleted and re-enabled ring in amazon alexa app. But still, still not working. Please help.

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11-05-2021 04:07:05

Responses (2)

  • A

    Hi I have the exact same issue. Everything works great, except when someone presses the doorbell button. I got video and audio feed all right on my echo show 8, but I can't get the doorbell to receive the audio from my echo show. This only happens when using the "doorbell press announcements". If I randomly give a "talk to front door" command in the echo show (without and button presses in the doorbell) , everything works flawlessly. I have tried basically everything, but nothing works.

    0

    12-05-2021 21:57:44

    • P

      Exact same issue here too. Brand new echo show 5 with new wired ring doorbell bought together. The caller at the door can not hear the echo show if ring call button is pressed outside.Not sure what to do now. I suppose I will have to return both items. I will keep them if Ring replies with a time frame for the fix.

      0

      03-07-2021 00:03:37

        A

        Workaround to fix this issue: turn off "rich notifications". It did the trick for me and for others. You will lose the snapshot picture that comes via the app notification though.

        1

        14-07-2021 17:46:00

        R

        Did not fix anything for me, still have the issue. Turning off rich notifications isn’t the solution at least for me, the problem has to be somewhere else

        0

        17-07-2021 07:43:17

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