Responses (3)

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Caitlyn_Ring
HI @user3295. Have you tried removing the Honeywell thermostat and relinking it in the Ring App? If you haven't already, I'd recommend giving this troubleshooting step a try and then testing the controls in the Ring App. Make sure your Ring App and phone's OS are fully updated as well.
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26-11-2021 19:52:44
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user31896

Did you ever figure out this issue? I have the same issue. I have it setup for heat and there is a snowflake above the temperature down button in the app, and it won’t allow me to change the temp in the app. I’ve removed and re-added several times and it hasn’t fixed it. Any suggestions? Thanks!

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02-01-2023 03:27:41

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user82911

I’m late to this thread but my own searches led me here and I finally solved MY situation so thought I’d share. Mine was behaving as others described, where the app showed current temp and I could change mode but could not alter the target temperature. After many pointless disconnect/reconnect, I did 3 things differently and I don’t know which fixed it but now it’s working for me. The 3 things I did:I did a factory reset on the Honeywell T6 Pro (Z-wave)I rebooted my Ring alarm base station which seemed to perform an “update”I lied to the thermostat about having heating and cooling modes. (I only have heat on my oil-burning boiler)I suspect ring doesn’t understand a thermostat with only one mode. Anyway - I FINALLY have remote temperature control which is all I wanted so I could warm my vacation house BEFORE I get there.

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01-06-2024 17:07:03

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Caitlyn_Ring

Hi @user82911. Thank you for sharing the steps that resolved this for you!

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03-06-2024 14:57:27

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Justin_Ring
Hi @user31896. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360055537571-Honeywell-Home-T6-Pro-Z-Wave-Smart-Thermostat-Setup-and-Use) with other steps to try for your concern. I hope this helps.
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03-01-2023 22:19:34
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