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U
Unable to change temperature via Ring App for Honeywell T6 Z wave thermostat
works-with-ring
troubleshooting
ios

Hi,I recently included Honeywell T6 Z wave thermostat to Ring system. However, I am unable to increase/decrease temperature from Ring app on the iPhone. Pressing the up/down button does not have any effect. Anybody faced this?

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22-11-2021 22:44:32

Responses (3)

  • C

    HI @user3295. Have you tried removing the Honeywell thermostat and relinking it in the Ring App? If you haven't already, I'd recommend giving this troubleshooting step a try and then testing the controls in the Ring App. Make sure your Ring App and phone's OS are fully updated as well.

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    26-11-2021 19:52:44

    • U

      Did you ever figure out this issue? I have the same issue. I have it setup for heat and there is a snowflake above the temperature down button in the app, and it won’t allow me to change the temp in the app. I’ve removed and re-added several times and it hasn’t fixed it. Any suggestions? Thanks!

      0

      02-01-2023 03:27:41

        U

        I’m late to this thread but my own searches led me here and I finally solved MY situation so thought I’d share. Mine was behaving as others described, where the app showed current temp and I could change mode but could not alter the target temperature. After many pointless disconnect/reconnect, I di

        0

        01-06-2024 17:07:03

        C

        Hi @user82911. Thank you for sharing the steps that resolved this for you!

        1

        03-06-2024 14:57:27

    • J

      Hi @user31896. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360055537571-Honeywell-Home-T6-Pro-Z-Wave-Smart-Thermostat-Setup-and-Use) with other steps to try for your concern. I hope this helps.

      0

      03-01-2023 22:19:34

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