The Arm, Disarm, Away buttons have disappeared from my phone app. How do I get them back?
I've been seeing A LOT of other posts about this. I did a Ring app update on my Android a few days ago (there is no new updates still) and this was the first update I did in quite a long time. Now on this new update the Arm, Disarm, Away buttons have disappeared from my phone app. I think one was called Home actually and one was called Away. Before the update I could easily go into app and at the top were these buttons where I could tap Home and all my ring camera would stop giving motion alerts until I tapped Away in the app, then that would turn all motion alerts back on. Those buttons are now gone. Now if I snooze the cameras with the snooze button for 2 hours or 30 minutes even with the button in the upper right corner it says it snoozes it, but it does not. Now one thing is, I believe it is snoozing it on the app and my phone, but this new update is not passing this info to the Alexa app. Our Alexa devices are the main devices that let us know there is motion detected. This new update has caused Alexa to still issue these motion alerts even when the app is snoozed. Besides, please bring back to easy access buttons for Home and Away in the app. It was so much more efficient for my use and plenty others from what it seems. Thank you.
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11-10-2024 12:44:49
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Caitlyn_Ring
Hi @user_ad97ed. An update was recently made, and Modes are no longer available with the Ring Basic subscription. To access the Modes feature, you need the Plus plan. If you have two or more devices, the Plus plan is a better value as it will cost the same as two Basic plans, but it offers more features. I also want to clarify that Motion Snooze does not extend to Alexa notifications. You're welcome to add the suggestion for this functionality to the Feature Request board.
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22-10-2024 09:39:44
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