Responses (6)

J
jia5473
New year, same issue with the ring app not staying logged into the smart fridge. Clear the Cache yet still happens. Have had the fridge for over two years dealing with both same issue.
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02-01-2021 05:12:26
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J
JovanJ
Hi there, I think that I have found a solution for smart hub Samsung fringe and ring disconnecting problem . I have noticed that in the ring app , under authorised device’s there is no Samsung fridge , so I think that is a problem.Solution : Go to web browser on Samsung fridge, log on to myring.com. While logging in tick box “ remember this browser “ . After logging in in the ring app Samsung device will be added to list of authorised devices, close browser and restart your fridge smart hub . And that would solve the problem, it works for last 3 days in my case. I
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15-01-2021 07:31:10
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L
larim
Hello, I have the same issue with ring doorbell pro my Samsung family hub is not in authorized devices? Doorbell is not showing in the family hub because it says that the session has expired. Please help?
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03-02-2021 10:23:06
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A
Alberto697
I had to clear cache on the browser and the ring app, and use the 2factor text authentication, but I was able to get it running again.
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08-05-2021 15:16:01
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C
CV888
I just got the ring app and my samsung fridge is saying "Video Streaming Is Not Available due to the network problem" but the fridge is connected to the wifi.
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29-05-2021 20:51:05
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