Hi @Hassanq. Make sure you have the latest version of both the Alexa app and Ring app installed. I'd also suggest disabling and re-enabling the Ring Skill in the Alexa app using the steps [here](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-). For more help with the Alexa app, check out [Alexa's Help Center](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230). You can also reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).
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27-04-2023 10:07:39
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Caitlyn_Ring
Hi @Hassanq. Make sure you have the latest version of both the Alexa app and Ring app installed. I'd also suggest disabling and re-enabling the Ring Skill in the Alexa app using the steps [here](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-). For more help with the Alexa app, check out [Alexa's Help Center](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230). You can also reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).
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27-04-2023 10:07:39
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