Responses (1)

M

MikeJ1

I have the same problem. The ring video does not show up in smartthings on my phone either since migrating to the new app

0

•

09-12-2020 14:46:50

•

Reply

N

NODDY

I suppose next stop is Samsung support. I've also posted same message on RING community forum, but no replies yet.

0

•

09-12-2020 17:55:22

N

NODDY

Sorry Samsung forum

0

•

09-12-2020 17:56:09

T

Tom_Ring

Hey neighbors. I found the following information on a Samsung support community. I realize that this is for a Samsung fridge, but the content is still relevant."First, I would recommend clearing **the app** cache using by going into **your Fridge's** settings and going to **Apps** -\> Storage -\> **Apps** \> **Ring** -\> Clear Cache.Check for software updates.Tap **Apps** , tap **Settings** and then tap **About Family Hub** to look for software updates. If one is available, you can update the Family Hub from this page.Check for app updates.Tap **Apps** , and then check if the affected app has an arrow icon next to it. This indicates that the app needs an update.To update it, either tap the app and install the update or enable Automatic Update at the top of the Apps screen. If Automatic Update is enabled, apps will check for updates at 7 a.m. every morning.Factory Reset.Navigate to the Settings screen, scroll down, and select **Factory** Data **Reset**. On the **Factory** Data **Reset** page is a list of which data will be erased. Press **Reset**."Let me know if this is beneficial!

0

•

10-12-2020 22:32:03

P

Pogga

I'm also trying to get live view working through my SmartThings setup. I've got a spotlight battery cam and live view doesnt work on the ST app on either my iphone or my brand new Samsung tv. I've also tested on a second iphone so I dont believe this is anything to do with locally cached data preventing this. I should point out, live view is working perfectly from the cam via the Ring app and I'm successfully using the motion detection in ST so I'm fairly sure this should be working.[This posting](https://community.smartthings.com/t/ring-floodlight-and-doorbell-live-view-unavailable/191039/11) on the SmartThings forum suggests Ring support can fix this. I will log a ticket with them on Monday but if anyone else has info, please post on this thread.

1

•

09-01-2021 20:42:48

A

acmij

hey evryone, we wanted it also on our sony bravia, at the moment ring works with amazon alexa and not with google assistant home or what...We think the EU and US government should create a general standard platform in which every doorbell company should comply with, then when you purchase one, this would be okay, and this mesh would be not any more thank for your attention

1

•

29-01-2021 10:01:24