Responses (2)

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  Chelsea_Ring

  Hey @m\_i\_k\_e. The new update to the Ring skill allows Live View to automatically pull up when someone dings your Doorbell, but not even motion is detected. Alexa should still just tell you that motion was detected, and then from there, you can ask Alexa to show you the Front Door. If you have someone ding your Doorbell, then it should automatically pull up. Have you been able to have someone ding your Doorbell for you, and then you can check to see if it was automatically pulled up? In addition, when you get the announcement for motion, are you able to ask Alexa to pull up your Doorbell then? Let me know what happens if this is not the case.

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  29-05-2020 12:45:18

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  m_i_k_e

  Hi, Thanks for your answer. Unfortunately, no video is being shown when the doorbell is rung. Alex announces that there is someone at the front door and it tries to connect. But stops after a few seconds and reverts to the normal screen. And when asked to show the "Front Door", Alexa simply says "Hmm, Front Door is not responding". Obviously, the Echo is receiving the Ring notifications. It's just the strange that it doesn't seem to want to connect to the video stream. The only way I was able to get this to work is by setting the Ring Video Live Stream to On but this eats up the battery too quickly. And it used to work fine beforehand without this on. Very strange. Any further ideas? All the best, Mike

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  29-05-2020 12:35:24

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  Chelsea_Ring

  @m\_i\_k\_e Thanks for getting back to me! Do you have any troubles when pulling up the Live View in the Ring app? If you have no troubles in the Ring app, then it may need some work on the Alexa side of things. This can include removing the Ring skill and then reinstalling the Ring skill, or maybe needing to reset your Alexa Show to function with the device properly. Let me know! :)

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  01-06-2020 05:16:50

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  m_i_k_e

  Hi, Thanks for the message. I can see the Live Feed fine from the Ring App. Alexa announces that there's someone at the front door but won't connect to the video stream. I have previously tried to disable/re-enable the Ring skill but this didn't make a difference. In fact, it seemed to remember my account details when re-enabled. Is that what you mean by "uninstall" or is there a way of completely uninstalling? I've also done a factory reset on the Show and that didn't seem to make a difference. Is there something else I should do? Many thanks in advance and looking forward to hearing your next step ideas. All the best, Mike

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  04-06-2020 01:28:45

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  Chelsea_Ring

  @m\_i\_k\_e No worries, you did it exactly right! It will remember account details normally, but it should help in refreshing the connect the Ring devices have to your Show to pull up the Live View. When was the last time Alexa was able to pull up the Live View on the show? If you're unable to get it ever, even if there is a minute or two delay, you may need to reach out to Alexa support. I was going to recommend the factory reset of the Show if you were okay with that, but it looks like you did it so thank you for that! I'm not quite sure what the factory reset looks like in all, but another neighbor in the past with this concern found relief in doing a reboot to their Show as well, leaving it unplugged for a few minutes because plugging it back up. The last thing I would recommend if the reboot doesn't work is to possibly try bringing the Show closer to the router in the home or the nearest wifi access point, as maybe it is having a hard time connecting from where it is at. In the event this does not address the concern, please reach out to Amazon Alexa Show support [here](https://www.amazon.com/b?ie=UTF8&node=17978646011). Let me know how this goes! :)

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  04-06-2020 04:28:16

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  m_i_k_e

  Thanks for your message. Well, gone through all of the options: 1) Another factory reset of the Show. 2) Uninstall/Reinstall of the Alexa app (it remembered the previously enabled skills) 3) Lengthy power off of Show 4) Disable/re-enable of skill 5) We have a mesh wifi network which has a strong signal in every room. The Show device responds to the trigger of a doorbell press and attempts to connect to the camera, but after a few seconds just returns to clock screen. Then when asked "Who's at the front door?", Alexa gives the "Hmm, front door not responding". Can't give an exact time frame on when it last worked properly (time has slipped past so quickly during lockdown!). I'd guess it was March and I've since been trying to get things to work. As mentioned, I can see the stream fine from the Ring mobile app. And if I set the Live View on in the app for the Front Door camera, it works fine with the Show device showing the video feed. But I didn't need to do this beforehand, and obviously it eats up the battery live having Live View permanently set. This does sound like a bug somewhere in the chain. I'll get in touch with Alexa support and see if they have anything to add. All the best, Mike

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  07-06-2020 12:13:42

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  user_af20eb

  I have a very similar problem. I have spent about 10 hours on this now. Calls to Ring support and Amazon. Every setting checked, uninstalled, reinstalled. Factory reset of Ring doorbell. Alexa app deleted. When motion is detected the Echo announces it but I just get a black screen with text saying motion detected but the camera will not come up - with or without a routine (I believe it should show 15secs automatically now) if I tell Alexa to show me the front door - she will! Just not when motion is detected which is the very feature that I wanted. If anyone has any suggestions of what might cause this … please get in touch. Or if you are having the same trouble could you post that so I can see if there are a lot of people with this problem. I can’t even buy new equipment because I feel there is a glitch in the settings and it would just be the same. I have 2 echo shows and both the same

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  12-07-2024 09:35:01

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  Caitlyn_Ring

  Hi @user_af20eb. With Announcements enabled in the Alexa app, compatible Echo devices with a screen will show you a Live View from your Video Doorbell for 15 seconds after the doorbell is pressed. This does not apply to motion detection, which will only play an audible announcement that motion is detected. 

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  15-07-2024 03:54:29