Amazon Echo detects motion from Ring Doorbell but can't show video

Hi Guys,Looking for some help here. When I initially received my Ring Video Doorbell 2 and Amazon Echo Show 5, everything worked fine. I got notifications that would allow me to view the door feed with the usual "Alexa, who's at the front door" statement. However, something changed that stopped that working and I've tried everything to get things back to where they were including a factory reset of the Echo, reinstall of the Alexa app/disable/re-enable Ring skill etc.I am still getting the movement and doorbell notifications from the Echo but I can't get the video feed to display unless I permanently set the Ring Doorbell to Live View which eats up the doorbell battery. And this wasn't necessary beforehand.I also understand that there has been a skill update for the Alexa app that should actually automatically start the video feed without me needing to say anything but this isn't happening. So am a bit perplexed. I would prefer not to have Live View permanently set to on with the Doorbell. Any ideas? Many thanks in advance,Mike