Amazon Echo and Wired Stick Up Cam

Question

I have had my two echo show 8s since Nov 2020. I can watch all of my Ring devices live view for ten mins straight from them. For the last two days my echo show will not show any device that is wired (like my stick up cams) longer than 30 seconds without freezing then stating it is buffering then completely stops. However on the echo shows my doorbells are showing the consecutive ten minutes as normal. Is anyone else having this problem or know how to fix this? I have reset, unplugged, moved all devices and the problem persists.

Caitlyn_Ring · Answer

Hi @Ksb2011. If the suggestions made by Marley, including the Chime Pro, are not helpful in resolving your concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look into this more closely and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

Amazon Alexa + Ring

Amazon Echo and Wired Stick Up Cam

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