Amazon Alexa + Ring
Alexa does not announce motion Ring Doorbell 3
I've recently had to charge my battery for the first time. Since then Alexa does not announce motion at the door although the door bell still works. The video still shows on my phone so it must be being detected, but there is no announcement. Pretty sure I've got everything switched on but would welcome any suggestions. Everything was working well before the battery charge.
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22-11-2020 06:42:18
Responses (3)
- C
I have the same issue. Just bought a brand new Video Doorbell 3 and Amazon Echo Show. I can ask Alexa to “show me the front door” and that works fine. But on my Alexa app the option for “Doorbell announcement” and “Motion announcement” are greyed out (see attached image). I can’t turn them on. I have read through lots of help articles and can’t find the answer. I tried disabling and re-enabling the Ring Skill, and the “camera” but still no luck. Can anyone help please!? 
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20-09-2021 05:49:05
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- C
I have the same issue. Just bought a brand new Video Doorbell 3 and Amazon Echo Show. I can ask Alexa to “show me the front door” and that works fine. But on my Alexa app the option for “Doorbell announcement” and “Motion announcement” are greyed out (see attached image). I can’t turn them on. I have read through lots of help articles and can’t find the answer. I tried disabling and re-enabling the Ring Skill, and the “camera” but still no luck. Can anyone help please!? 
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20-09-2021 05:49:05
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Caitlyn_Ring
Hi @Carriebaby. Try disabling and relearning the Ring skill in the Alexa App to reinitialize the connection between your Ring devices and the Alexa App. You'll need to set the announcements back up in the Alexa App as well. If that doesn't do the trick, you can reach out to Amazon Alexa's support team [here](https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=201952240). Hope that helps! :)
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25-11-2020 07:56:50
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