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Alexa display of Ring camera views causing answered motion 30 minute videos
troubleshooting
Problem: Since Ring upgraded my plan to include 30 minute live views, whenever the connected Alexa devices display a Ring camera motion alert, a 30 minute recording takes place. This is only supposed to happen when one views an alert on the Ring app. Now my Ring camera batteries (I have several stick up cameras outside) need recharging every day due to the wasteful 30 minute recordings. Ring tech service says they cannot turn off this automatic answered view. Does anyone have a solution?
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24-01-2025 08:14:30
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Caitlyn_Ring
Hi @user_306811. Thank you for sharing this feedback, I've passed it along to the appropriate team. Do you have any Alexa devices without a screen? If so, I'd recommend setting only those as your announcement devices for your Ring Camera. You can then toggle announcements off for the Alexa devices with a screen, which should prevent the Live View from being displayed. It's not a perfect solution, but it should help with how quickly the battery is draining.
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27-01-2025 10:41:32
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