Terrible Ring Support Communication with agent

Dear, HR A Tale of Ring Alarm Support Woes Over the past two weeks, I've been entangled in what can only be described as a customer service debacle with Ring's alarm support. Initially, I reached out to resolve an issue with my alarm system, expecting prompt and professional assistance. Instead, I was met with a series of disappointments that tested my patience to the brink. The ordeal began when I was promised a return phone call within 48 hours, a promise that turned into an empty echo. Days passed, and there was no call, no email, no acknowledgment of my predicament. The silence from Ring was deafening, leaving me both anxious and annoyed. Fast forward to today, I decided to call again, hoping for some resolution. This time, I encountered a support representative who, rather than solving my issue, became a significant part of it. He kept me on the line for over an hour, not with solutions, but with stories of his seven years of experience, as if his tenure was supposed to magically fix the problem. He seemed to think his longevity with the company trumped the collective efforts of those who had tried to help me before. His approach was not only unhelpful but also a clear indication of a lack of understanding of the situation at hand. The conversation was a maze of tangential anecdotes and self-aggrandizement, with little to no focus on my actual issue. It felt like he was more interested in proving a point than providing service. This experience has pushed my comprehension of customer service beyond its limits, turning a simple question into a complex, frustrating saga. At this point, I'm left wondering about the effectiveness of Ring's customer support system. Is it designed to wear customers down until they give up, or is this just an unfortunate string of bad luck? Either way, it's clear that my trust in Ring's commitment to supporting their customers has been severely undermined. Yours Truly, and one of your longest Ring customers. Robert