Smart Lighting
Steplight not connecting to bridge
A week ago I bought the I got the pathlights. It took resetting the bridge multiple times and about an hour before the lights would connect. Now, the steplight arrived. Won't connect to the bridge at all. I've tried resetting the steplight, the bridge, deleting app cache on my phone, restarting my phone, and trying different batteries (these are all new batteries) in the steplight. When I reset the bridge and test my pathlights, they work, though the settings for them must be storged on the bridge and not app based or stored internally. The steplight will not make it past the point of "Connecting your Steplight to you Ring Bridge..." What to do now? I waited a week because it was backordered via Amazon. Is this a dud?
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19-10-2019 05:02:43
Responses (1)
- P
My ring spotlight is doing the same thing. Just got it today and it won’t connect to the bridge. It’s even bypassing the calibration stage 
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22-10-2019 07:26:29
EI had to use another phone to complete my connection once. Wouldn't work. Used another and went perfect. HTH
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22-10-2019 07:38:08
TStill no help or solution. I'll wait another couple days. Then I'm returning the light. Anything from Ring staff would be nice...
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23-10-2019 02:05:38
CHI @ToddO - how many devices are you trying to set up? Have you been able to set up any of your lights?
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24-10-2019 05:01:23
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Chelsea_Ring
Hi @ToddO ! Have you been able to connect your Steplight?
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21-10-2019 08:58:29
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