Responses (2)

• J

  Justin_Ring

  Hi @jmongold. Resetting the bulb was a good troubleshooting step to try. Double-check that you have completed the reset correctly using this Help Center [article](https://support.ring.com/hc/en-us/articles/360042573232-Resetting-your-Ring-Smart-Lightbulb). You also want to make sure to check for duplicate or overlapping light schedules. If any exist, disable them and test to see if that has resolved the issue. Also, make sure you do not have it on a dimmer switch or in fixtures controlled by a motion sensor, light sensor, or timer, as this can cause the bulb to not work correctly. If you have tried these steps and are still having the same concern, reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) for further assistance.

  0

  •

  30-08-2023 06:28:22

  •

  Reply

  C

  coman

  Did you ever solve your issue? I have the same problem and have tried all the troubleshooting steps. I only have one light, it's the floodlights attached to a camera with motion detection. I tried with and without the dusk-dawn schedule, with and without motion detection turned on, and by turning it on manually at night, but it still just randomly turns off at night. There seems to be some bug in the software.

  0

  •

  01-09-2023 09:32:58

  J

  Justin_Ring

  Hi @coman. I have responded to you on this [thread](https://community.ring.com/t/ring-light-schedule-not-working/30570/7).

  0

  •

  04-09-2023 04:57:42

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

  0

  •

  04-10-2023 04:58:30

  •

  Reply