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Ring Bridge Keeps Going Offline
troubleshooting
bridge

Looking for some help here. I have a ring bridge and everything was working well till just over a month ago when my bridge would go offline then come back online withing a minute to 5 minutes. It started doing this a few times a day then got worse and more often. Thinking my bridge was toast and not wanting to spend a lifetime with level one support telling me to reboot three times and reset it to factory setting etc I did all of that and the problem persisted so I ordered a new one. Th new unit has been installed for 3 days and have the same issue as my original, constant disconnecting reconnecting all hours of the day. I am using Google Nest Wifi and one of the units about 5 feet from the bridge with no walls or anything in between. I also have several ring camera's and a full ring alarm as well as samsung smart things hub with loads of devices and no other device is having any connectivity issues just the bridge. My thought is that perhaps the latest firmware has caused the issue, but of course there's no way for me to see any logs on the device to determine whats going on which is why I'm here. Anyone have any bright idea's before I lose it and get rid of my ring lighting for something else? Thanks in advance!

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15

02-09-2020 04:47:20

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