Responses (13)

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Edxr12
Mine is doing the exact same thing now! I also assume it’s due to an update. I hope they fix this soon because it’s annoying to get notified every time I walk into my garage. -_-
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28-04-2021 15:51:11
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90
I am having the exact same issue! I have my sensor set for an interior room and it activates two A19 light bulbs. No changes at all to overall system, but the notifications started within the last 48 hours. Setup: One motion sensor and two A19 bulbs housed under one group. Attempts At Fixing:* App Reset* App Logout / Login* Hard/Soft Reset for Mobile* Delete and Re-Add Sensor * Delete Sensor From Group and Re-Add**Temporary Solution:** Remove the sensor from application and turn on the lights the old fashioned way.I hope this update is fixed very soon.
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29-04-2021 01:34:04
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Tom_Ring

Hey neighbors. Thank you for sharing your concerns here in the Community. I find it odd that 3 of you are having the same issue and it started around the same time. @90, thank you for listing the steps you've tried, as those are also recommendations I would have made. For this concern, I would suggest reaching out to our support team. They'll be able to dive deeper and, if necessary, escalate this to the proper team so a fix can be implemented.Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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29-04-2021 17:34:04

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90

Wouldn't it make sense for the admins of this community to escalate the issue if they identify it is a problem? I can't speak for everyone else, but I made no changes to my system or setup when this issue surfaced. As @pdeethardt identified, when you do turn on notification alerts , it sends you TWO notifications: one for the group and one for the sensor. That alone should identify this as being a flaw in a recent update.And as expected, I spent time on hold for Ring Support as suggested and after being put on hold, it stalled out.

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03-05-2021 14:19:05

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90

Wouldn't it make sense for the admins of this community to escalate the issue if they identify it is a problem? I can't speak for everyone else, but I made no changes to my system or setup when this issue surfaced. As @pdeethardt identified, when you do turn on notification alerts , it sends you TWO notifications: one for the group and one for the sensor. That alone should identify this as being a flaw in a recent update.And as expected, I spent time on hold for Ring Support as suggested and after being put on hold, it stalled out.

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03-05-2021 14:19:05

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scubasteve20
Another unhappy customer with the same issue with my solar wall light and motion sensor assigned to a light group. I've tried all the normal troubleshooting tricks to get this to stop however whatever i do if i have motion alerts turned off i'll still get an alert on my phone. Getting quite annoyed with their products and increasing problems with them. Also level 1 customer support is worthless. Developers and programmers need to get on board with the customers to figure out what's exactly going on with these problems.
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01-05-2021 03:49:41
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pdeethardt
Has anyone contacted support regarding this yet? I'm experiencing the same issue, although I have alerts turned on with my groups, so now I'm receiving two alerts each time: one from the group and one from the sensor, which is kind of annoying. I can contact support to have them start a ticket if nobody has done so.
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01-05-2021 16:53:49
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