Responses (5)

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  Chelsea_Ring

  Give our support team a call! We can take a further look into this to ensure everything is up and running to its full potential :)

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  28-10-2019 09:30:19

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  QRP

  I worked with support for over an hour and still don't have a resolution. Has anyone else encounted an issue changing the Auto-Shutoff Time with the Ring Floodlight BATTERY lights?

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  29-10-2019 12:08:34

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  Chelsea_Ring

  We will send this to the team for further investigation. Thank you.

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  30-10-2019 10:30:27

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  cterrier

  I have the same issue with wired Smart Lights. I have two Smart Lights set up as a Group and I'm unable to change Light Settings from 30 Seconds to 1 Minute. I am saving the change before exiting Light Settings and when I go back in the Setting is set to 30 Seconds.

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  31-10-2019 11:22:39

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  cterrier

  I'll add this additional comment here. When I posted my previous comment, I'm kicked out of the forum and taken to the Ring LOGIN Page

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  31-10-2019 11:24:15

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  QRP

  Thanks for letting me know that the problem is also with the wired smart lights. I was planning on buy the wired smart lights. I believe the smart lights were released this year so maybe RING will remediate the issue with a firmware update.

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  01-11-2019 12:10:57

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  BrianS

  I just installed 2 new spot lights this past week, facing the same problem, searching for answer and read this post, has this issue been solved? if yes, please share the solution. I had contacted tech support at least 3 times, no solution, each time they pointed to a different directions, two of the tech supports told me to uninstall & re-installed Ring app, which I did, same issue.

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  17-03-2020 02:13:13

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  QRP

  I have the battery floods and one day i realized i can control the auto shutoff. Ring must have pushed a new firmware to the floodlights. I didn’t do anything to make it work. Sorry about that....

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  18-03-2020 06:45:33

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  Marley_Ring

  Hi neighbors! If the Light toggle duration is not saving, please select the option to "Turn on until I turn them off" and confirm that your lights stay remain on for longer than a couple minutes. Please also ensure your toggle lights on, for an entire light group, also works. Once tested, and successful, please attempt to change the duration. Feel free to update us on the results. In the meantime, we've got the appropriate teams here investigating this concern.

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  19-03-2020 11:42:18

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  Altairus1

  Unless I'm in the wrong setting, there is no option to "Turn on until I turn them off", only settings for 30s, and 1,3, and 5 minutes. Also, I can turn on the one light I have currently installed by selecting that specific light, but attempting to turn on the group that the light is in yeids a "Something didn't go right. Please try again." So settings and controls of individual lights seems to work, but settings and controls as a group do not. Also noticed that if I open the settings for my alarm base station, and go to linked devices, I cannot save the setting to have my light group turn on when the alarm goes into entry delay. EDIT: I didn't realize at first that this post was about the battery-powered floodlight; however, I am having the same issue with a wired floodlight.

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  22-03-2020 06:18:24

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  New_Smart_Home

  I am having exactly the same problems with the new Smart Lighting PAR 38 bulbs and Smart Lighting Motion detector in a group. Cannot change timeout. Always goes back to 30 seconds. Can turn on any of the 4 bulbs one at a time. Only way to turn all on is through Alexa command to activate group.

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  19-05-2020 09:46:35

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  Daveinthedesert

  I swear these guys have the worst internet capabilities. Logic is all wrong. Try this. Manually shut of your lights with the toggle. There is a pop up at the bottom that says to turn off your light and an “edit” you can click on. This gives you the ability to change it off of the 30 second 1,3,5 minutes. I hope. Not happy with my wired Ring doorbell that only connects once people leave the front door.

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  11-08-2020 02:13:29

• Z

  zefferino

  Any known fixes for this? My A19 bulb only stays on for 30 seconds even though the autoshutoff is set to 5 minutes. I’ve tried to uninstall my bridge and the bulb, change the settings multiple times and move the bridge right next to the bulb.

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  22-12-2020 04:55:10

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• R

  RubioA

  I'm extremely upset at Ring, I too been looking for a way to keep my lights on until I turn them off. I called support last night and after a long time on the phone I was transferred to an "engineer", David was his name, he told me to give him 2-3 minutes to look into it, put me on hold and after 20 minutes hung up on me. No call back, no e-mail, and what is really odd no confirmation e-mail after call to support... I have tried everything to get these lights to turn on and off when I want and they do not. Scheduling is not working properly either... Tomorrow I'm returning the 21 lights I purchased...

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  07-06-2021 03:31:05

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• U

  user4359

  I figured it out. The light stay-on time is forced by the motion triggered video recording length. Set that to 120s, you’ll get 120s on the light too.

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  05-12-2021 02:39:12

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