Videos won't download, I have protect plan, They did a week ago
Download videos does not work on Apple desktop, iphone or iPad, Using both the website & the App, Tried Firefox & Safari (both officially supported), Not using a VPN.I was able to download with no issue a week ago, Help is non existant, Live chat useless, Phone chat worse. I have a feeling this is something to do with the big Microsoft wipeout after they updated their software which caused all the airports to be unable to check in customers. The download feature generates a link to an Amazon related coudspace which opens up in a new tab on all of the devices. I pay for protect plan....Thinking of selling these devices & cancelling the plan, Really non existant support, The website & app do not generate the verification code required for help either! Horrific setup, All the intrusive cookies & permissions to harvest my info work with no issue!
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27-07-2024 11:17:19
Responses (1)
- U
Thanks for the reply but unfortunately not, I eventually got it to download onto the phone, It took forever & they appeared like magic the next day (i downloaded duplicates because i tried a couple of times), Pity there's no indication in the app it's actually downloading & how much has been downloaded with a countdown timer, Also in the download folder the icon doesn't appear until fully downloaded, The website on the Apple desktop & ipad was ultimately unable to download & only generated the Amazon cloud link which opens up in a new tab, The whole point of having the download feature is to allow the user to archive on their own hard drive rather than rely on the amazon version stored on it's cloudspace. The terrible delays when trying to do some basic management of recordings via the offical app or website is poor. It's far simpler to download & manage on a desktop but this is not an easy or reliable thing to achieve after attempting now on a few occasions. Having the luxury of 3 devices isn't an option for everyone, If i didn't have the phone i would still be unable to download the video which isn't acceptable considering it's a subscription based service.
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31-07-2024 07:08:04
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Caitlyn_Ring
Hi @user_91fe08. Are you receiving a specific error message when you try to download a video? Does the download not successfully complete? You should be able to choose to generate a share link for a video, or to download it directly to your phone, tablet, or computer.
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29-07-2024 04:01:19
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