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Hi Good Morning, I have just bought a new ring doorbell and tried to sign in however it keeps sending me to a webpage saying not acceptable so i can’t sign in or doing anything with the blooming thing, even when i go to the help page on here its sends me to the same thing that says not acceptable. Can anyone help please as this is rather annoying
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16-01-2025 09:27:40
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Caitlyn_Ring
Hi @user_0e60e7. Do you have a VPN installed on your phone? The Ring app isn't compatible with the use of a VPN, so it can cause error messages like this when you try to log into the app. Turning off your VPN should resolve this issue.
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17-01-2025 20:11:36
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