Responses (5)

M
Makkie
Any ideas please? This only happened after the app update.The lights icon in the app just rotates.Thanks
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25-07-2024 15:38:50
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M

Makkie

Hi @Chelsea_Ring - this issue has started again after an app update, please can you escalate with the app dev team. Previously happened:https://community.ring.com/conversations/ring-app/lights-loading-message/658015a951f6e6fe7892f145https://community.ring.com/conversations/ring-video-doorbell/ring-app-is-trying-to-load-lights/658015da51f6e6fe78966a93?lang=enThanks

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25-07-2024 16:03:02

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T

Tom_Ring

Hi @Makkie. Can you share the type of phone you are using, OS version and what version of the Ring app you have installed? Also, what specific Smart Lighting devices are having this issue. Have you tried troubleshooting your Ring Bridge?

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26-07-2024 15:02:37

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Makkie

Hi @Tom_Ring - thanks please find details below;Ring version: XXXXDevices: iPhone iOS: 18 on one iPhone and XXXXRing lighting: Pathlight battery and Solar stephlightI must stress the issue is with the app and not the bridge nor devices. As lights icon is stuck on loading but if you leave the app (but don't close it i.e. swipe up to close app on iPhone), it will work, but this is a hit and miss. Again, I must stress - The issue is with the app, as the issue only started after the app update.

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27-07-2024 12:51:09

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M

Makkie

Hi @Tom_Ring unsure why the Ring version and iPhone versions are showing XXXX. The ring version is the latest one which was released this month. Issues only started happening after the app update. My other iPhone is running the latest iOS available for public. Thank you

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27-07-2024 20:09:11

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Caitlyn_Ring

Hi @Makkie. You mention your other iPhone, is this issue happening across both phones? Are you using wifi or mobile data when you notice this happening?

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29-07-2024 14:36:55

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M

Makkie

Hi this is happening on ALL devices regardless of iOS version or which phone it is. It happens on both wi-fi and mobile data.  I must stress - The issue is with the app itself, after the recent update, it has impacted the lights. There is no issues with the bridge or devices itself.

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30-07-2024 16:39:01

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Caitlyn_Ring
@Makkie Thank you for sharing. When you are able to, please reach out to our support team either via phone, or by private message on Facebook @Ring. A member of our team can gather more information to investigate this app issue.
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31-07-2024 16:51:24
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