Ring Video Doorbells

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U
Video Doorbell Plus (Battery)
battery-video-doorbell
troubleshooting
cs-support

So in the last week or so I have noticed my Video Doorbell Plus is lossing significant battery (40-60%) per day. I am still getting the same amount of notifications. I've never have the battery drain this quick in the last 6 months since purchasing this device. I thought it maybe the battery but I have had 3 battery changes and it drains them all in the same manner. I have a theory that it could be to do with the warmer weather, maybe draining the battery quicker. But I don't know if that could be possible. I have reset the doorbell to factory settings twice and also reconnected to the WiFi a few times but nothing seems to help the battery life. Any help would be appreciated πŸ™‚

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28-03-2025 08:49:14

Responses (2)

  • T

    Hi @user_f43cee. What is the RSSI for this device? How many events does it record per day? Do you have Snapshot capture enabled? These are all contirbuting factors to battery life.

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    31-03-2025 15:12:13

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      U

      Hi Tom_Ring, I've had the same setting since October (when I purchased) and started using the device. RSSI - 52 Snapshot capture - 14 minutes 10 notifications today and I've lost 45% battery just for today. Which is a common problem I've been having now for a few weeks.

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      01-04-2025 17:12:16

  • C

    Hi

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    02-04-2025 17:58:14

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      U

      Hi @Caitlyn_Ring. I have about 3 batteries, that I equally rotate so I don't overcharge the same battery. And it is having the same effect on all of them. I'll try getting in touch with the support team. Thank you for your help πŸ™‚

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      02-04-2025 19:38:48

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