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Ring Video Doorbells

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J
Video Doorbell audio and motion

Happy New Year Ring Community. I am currently having troubles with my Ring Doorbell, audio is deteriorating and I have noticed that not everything is being recorded for movement or audio. I wondered if I could email the problems I have been experiencing, can you advise the customer service email address please? or how do I private message one of the community admins ? I purchased on 14th October, delivered on 15th purchased Basic Plan 15 November 2020,. I have a troublesome neighbour so its important my ring doorbell captures, movement and audio. I am not sure if the device is faulty or if it can be checked via Ring first. In the device settings is there an area I can tweak audio quality? Currently unable to find it. I like to live a quiet life and rely on Ring doorbell for some peace of mind. Thank you JD

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13-01-2021 12:54:41

Responses (2)

  • R

    Would like to update my a subscription

    0

    14-01-2021 03:08:04

    • J

      Here is an example of the distorted audio and video freeze. https://community.ring.com/t/video-doorbell-audio-and-motion/30455 I cant seem to delete or edit this one will repost video link below.

      0

      14-01-2021 05:57:20

      Didn't find an answer ?

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