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Ring door bell pro - freezing
Hi, My ring door bell pro has the following problems : - Freezing up or shutting down during the ringtone sound after a button press. - Regularly shutting off (the white light on the front will turn off) - Freezing up during a live event These are listed in the ring trouble shooting page , suggesting to do device health check. I followed the steps and noticed the voltage status is good. But I still have the problem. Any suggestion please or is anyone else having the same problem. Thanks in advance - Uday
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26-10-2020 18:02:08
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Tom_Ring
Hi @Uday. I would suggest trying a reset on your Ring Pro. You can do this by pressing and holding the setup button for 20 seconds, then releasing. After 1 minute, your Ring Pro will complete the reboot. You can also try to shut power of at the mains for 3 minutes, then turn back on. I hope this information helps. This Community article [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) also has some great tips and tricks for Live View issues.
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27-10-2020 15:45:51
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