No Motion Detection - Ring Video Doorbell Wired

I have a Wired Ring Video Doorbell and for the first month or two it worked fine, but recently i have not been getting any motion detection alerts at all, i have reset the device back to factory settings and configured with base configuration, increased the motion detection to max, still nothing… set it to low, obviously nothing. Even in the event history there is no logs of motion at all, despite the fact i go and dance around in front of it! Any ideas or do i need to contact ring and seek a replacement