Responses (3)

C
Caitlyn_Ring
User Solution
Hi neighbors. If you’re experiencing any concern with the night vision or discoloration on your Doorbell’s video, please try rebooting the Doorbell by using the reboot option on the Device Health page in the Ring app. The reboot should take only a few moments. Once it’s done, verify that your Doorbell has a strong signal and then test out the Live View at night.If the video discoloration or white lines persist after trying the above, please reach out to our support team at one of the numbers available here for further assistance. You can also get in touch with our support team on Facebook @Ring.
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28-12-2023 17:22:57
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M
Masher2019
I have just started getting the same problem. Only occurs at night.
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29-11-2020 10:35:39
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C

Charvellious

Same for me. Major interference on the screen on night vision only. Has only just started happening. Can’t see anything clearly, so makes it pretty useless at night.

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01-12-2020 21:38:15

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rich902cove

Hi, I rang customer service about my doorbell. They accessed my doorbell remotely and found that there was a video processor fault in the doorbell. As it is still under warranty they said they would replace it but as the Video Doorbell 2 is no longer produced they will replace it with a Doorbell 3. Excellent customer service! Give them a call.

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01-12-2020 21:52:38

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user72669

Same here. Any cure?

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28-12-2023 14:55:01