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Doorbell 2 not staying charged
I’ve had my doorbell 2 for almost 2 years now, and it always stayed charged bc I have it hardwired.. however, I’ve had to unhook it twice now and charge it because I got alerts saying it was below 10% and it’s not trickle charging anymore like it’s supposed to. I verified I still had voltage at the doorbell. Is this a common issue? How can I fix it? Do I need a new battery?
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29-10-2020 23:23:58
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Tom_Ring
Hi @Kinard91. I would suggest resetting your Doorbell and reconnecting it to wifi. You can do this by pressing and holding the Setup Button for 20 seconds, then releasing. The Doorbell will go through a 1 minute cycle, then you can [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. Then Doorbell will go through a quick update and you should start to notice the battery reporting as it should. I hope this information helps!
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30-10-2020 15:39:07
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