Camera blocked
My ring doorbell motion was activated by someone at midnight but when checked it today the camera footage was blank just a black picture
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12-06-2022 09:11:33
Responses (2)
- C
Hi @Chrisodapz. If this continues to happen and you notice more events where the video is just a black video, I'd recommend trying the troubleshooting tips and tricks in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). This will cover different potential causes for video concerns such as what you're experiencing.
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13-06-2022 05:36:54
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Chrisodapz
Would of seen them put something it’s like they jammed it before coming thru gate as something was moved in garden which was bit heavy
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13-06-2022 06:25:24
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