DRACO67
Ring high priced piece of junk
I will never buy another ring product I advise everyone to search for better home security cameras. Rings are high priced pieces of junk.
3506 •
1 •
22 •
31-05-2020 03:17:33
Responses (14)
- R
Front door bell stopped working after 7 months. Won't connect to anything no matter what is attempted. All of the help center ideas surround around something must be wrong with our wireless connection, and don't mention anything about how the ring product may be defective. On top of that, the on-line chat lines are not in service. I will not purchase any ring device, and everyone and anyone I know will be informed of my displeasure. Total JUNK
•5
15-07-2020 11:14:30
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- R
Agreed. And, I am done with their support. Sensor after sensor continues to go offline. Their only solution is to remove it and re-add it. It might work for a little while, then happens again. Their ring extender seems to provide absolutely zero benefit. It is simply not worth it.
•1
16-09-2020 11:50:52
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- G
My doorbell was installed today and I want to throw it in the trash. It chimed ALL DAY with no one at my door. I just received a delivery... no chime! It’s expensive and does not work.
•0
02-01-2021 10:17:47
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- G
JUNK JUNK JUNK!!! A week ago I got a Ring 3 and a Chime Pro and had them installed. I bought another camera for the front door and had it installed today. After having paid an electrician several hundred dollars to install them I realized the new camera wouldn't update and it couldn't be used until it did. I called Ring support and was told that it wasn't updating because the battery was too low and, because of the cold temperatures the battery wouldn't charge. The representative I spoke to suggested I UNINSTALL the camera, bring it inside, charge it and then REINSTALL IT!! She then admitted that it was "a little inconvenient"..... to her uninstalling a camera, bringing it in to charge and then reinstalling it a few times a week is "a little inconvenient".... WHAT????? She then sent me an email suggesting that I might be interested in other Ring cameras, both of which were at least another $200. So far I've spent roughly $350 in equipment and $250 on installation and their suggestion is that I spend another $200 on equipment and then another $250 to have that equipment installed. Unbelievable and utterly RIDICULOUS! I'll never spend another dime on this company, their equipment or their service. Ring might be worth it if you could get the criminals in your neighborhood to only consider breaking into your home between late April and early September. This is complete BS
•1
17-02-2021 01:47:44
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RI have a question Greg about your equipment. If everything was wired as in electricity, why are you having to deal with a battery in the first place? I'm just trying to find out if your wired why the battery. Thank you. I'm sorry you had a hard time with your system and your Ring customer service. rondow65
•0
11-08-2021 03:21:58
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Caitlyn_Ring
The Ring Community is a public forum, so we're able to assist with general troubleshooting tips and tricks. In order to make it easier to receive advice from other neighbors or a member of our team, you can create your own post. Before doing so, please locate the correct category on the Community based on which Ring device you have. When creating your post, ensure to provide relevant details such as:- Which Ring device you have (Video Doorbell 3, Spotlight Cam Battery), and details on any accessories that may be important (make and model of a chime kit, voltage rating on a transformer).- A brief description of the concern you're experiencing. For example: "My Doorbell is hardwired, but it will not ring the chime kit in my house." - What troubleshooting steps you've tried so far, if any. - Screenshots or videos if you have any, particularly for any sound or video quality questions.Including these relevant details can help other neighbors or members of the Community team get a better picture of what you're experiencing, which makes it easier for us to offer troubleshooting guidance. Please also keep in mind that more technically advanced cases may require you to reach out to support, as the Community is a public forum so we are unable to see account details. Thank you!
1
11-10-2022 08:15:46
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