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Ring Video Doorbell

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U
Ring doorbell history not loading
troubleshooting

Over last hour the battery was almost dead in the doorbell, could not access history. Getting the “hmm, something went wrong” message. changed battery and have restarted the app dozens of times and same. Is the device shot?

93

6

1

31-07-2024 01:00:49

Responses (4)

  • U

    The same thing is happening with all my devices. Can't see event history. Can't open control. 

    0

    31-07-2024 01:05:32

    • U

      Same here, all devices. Can't see neighbor web site either.

      0

      31-07-2024 01:06:56

        U

        Yes I can't see neighbor web either 

        0

        31-07-2024 01:07:49

    • S

      same

      0

      31-07-2024 01:13:39

      • U

        It’s somehow a global issue acknowledged on Rings Twitter account… not understanding how that’s possible?!

        1

        31-07-2024 01:17:09

          U

          So this is a big issue? I just want to make sure my ring cameras aren’t having issues themselves and it seems to be everyone. I can’t get any of my 3 cameras to show the history or even get the lights to stay on their scheduled times. 

          1

          31-07-2024 01:25:51

          T

          Hi neighbors. This concern has since been resolved with a backend fix. Thank you for your patience on this!

          0

          07-08-2024 06:51:49

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