Ring 2 audio problems
We installed two Ring 2 doorbells this weekend. We are having the same issues on both. Video is great but sound is not. We hear the person at the doorbell fine (95% of the time) but it's very hard to hear the person indoors from the doorbell. At first we had horrible feedback. The person indoors would talk and it would continue to repeat. Customer service had us do many things including resetting. Now the volume is too low and it breaks up, sometimes on both ends, mostly from the person indoors. When we have customer service as a shared user, we can hear both ends fine. We added a friend as a shared user and we could hear him from the doorbell fine. It seems like it would be our phone but we don't know how to fix it. Also my phone works even worse than my husband's even though they were purchased it the same time, it's the same brand and all settings are the same. We have Samsung Galaxy 8 Pluses.
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01-07-2019 01:24:31
Responses (11)
- P
Thanks. That's interesting. We spoke with 4 different tech support people and 3 of them had us turn off the event timeline viewer. So it must be an issue. I think we also have a WIFI problem. We have high speed internet but have so many things running off WIFI. (phones, echos, computer, smart plugs, printer, tablets, etc.) We hooked up the Chime Pro extender and that may have helped also. It's so frustrating to set something up correctly and yet it doesn't work. Seems like that happens every time to us :)
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04-07-2019 12:35:34
MThanks for commenting! I'm almost sure the above is the reasion for the troubles people with Samsung mobiles and Ring doorbells experience at the moment. Conclusion for ring-engineers: Ring app uses a different method for obtaining microphone sigal depending on mode. With timeline-event-feature turned ON: Samsung noise reduction (it has to be a "newer" Samsung model, and use two mics) inteferes heavily with microphone signal, so it is very silent or not understandable due to loud noise in the signal. With temeline-event-feature turned OFF: Microphone signal is ok, although it is still less loud than on other mobile phones as source. Only Ring and/or Samsung could provide a fix for this issue. Ring has to change/repair the new event-timeline-feature to use the "old microphone source". And maybe Samsung could fix their microphone audio processing interface which ring app uses to make it acceptable in terms of signal quality. The noise reduction using both mics definitely does not work as it should!! @Ring: Please provide a fix for that soon! I'm sure Ring is aware of the problem, as the Samsung forum stated that ring support now tells the people to turn off the time-line-feature: [https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/4](https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/3) @palolake: a better WIFI signal is never a bad thing, althoug this would not fix our problems. I also have 20+ devices in my WIFI-network, plus 2 neighbors using my guest-network. For sure a better signal makes a better connection to our doorbell. So a bad signal would make the original problem even worse... I understand your frustration, and I'm also hoping that there would be a fix from either Samsung or Ring real soon... Best regards from Vienna, Markus
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04-07-2019 08:17:48
SWe have great wifi, but bc we have the latest Sansung Phones, horrible audio reception. When I use my Ipad, it is clear. So very frustrating, especially since I shifted from IPhone to Galaxy S10+ bc of camera. I want to keep my S10+ and see where someone went and bought Iphones just to use their Ring. This is insane. There must be a fix. We upgraded to the $500 Elite bc we thought it would help. What a waste of money. Ring, please find a fix!
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13-11-2019 03:28:50
TI am having the same audio problem. Static and only hearing every other word for those at the door bell when trying to hear person from the phone. I have an andriod S8. My wife has a iPhone, and i tried this two way conversation on her phone and it works perfect/crystal clear. There has to be a fix for this Ring.
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29-11-2019 02:34:05
TSo I called Ring tech support, and they had me uninstall the app from my S9 and reinstall the app. I tested the audio settings and there was no static at the ring doorbell. I guess I will see if the problem happens again after a couple days, as I just installed this app for the first time about 2 days ago.
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29-11-2019 02:52:39
- M
I am getting bad feedback on my recordings and live feed almost like a whistling
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16-10-2019 03:40:58
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- B
We installed our new Ring2 yesterday & it was fine until it updated time line event viewer today and we use I Phone. Internet wifi & RSS feeds r good. Do not see any advice on how to remove the timeline viewer. Would like to try removing it because no one can hear us speaking very well but could hear fine yesterday. Also a lot of feedback. Tnx
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22-10-2019 04:48:17
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- S
I had the same issue. I had purchased the Chime Pro and had it plugged near the internet modem; I switched placing, plugged it inside near the front door and voila, issue resolved ?%. The Chime Pro extends the Wi-Fi and helps with interference of walls and other objects. The RSSI went from 68 to 47; the lower the number the better connection.
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01-12-2019 08:08:15
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- S
I had the same issue. I had purchased the Chime Pro and had it plugged near the internet modem; I switched placing, plugged it inside near the front door and voila, issue resolved ?%. The Chime Pro extends the Wi-Fi and helps with interference of walls and other objects. The RSSI went from 68 to 47; the lower the number the better connection. 
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01-12-2019 08:10:39
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TThanks @smily4u2. I am not sure that is my problem. My RSSI is 40, and reading the previous posts from the begining, this is an issue isolated to android devices. The issue does not take place on my wifes iphone. @Riley\_Ring is there a solution for this yet?
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02-12-2019 11:03:23
SAgree with u Travis3. We are directly connected to the router with the Elite, and I have no issues using my ipad, the problem lies within the newer android phones. Sure wish for a resolve.
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03-12-2019 04:57:38
DJust got my Ring 2 yesterday and have an Android Phone (Samsung Galaxy S10) Very first test, when my wife arrived home I tried to talk to her at the door: she could not hear me and I could not hear her - extremely muted at both ends. I have found this thread and the discussion on the Samsung forum - so my first thought was to go with the concensus to turn off the Event Timeline Viewer History - well I cannot find that setting in the Ring App! Nor can I find a "New Features" Folder (does that mean the ETVH is no longer a 'new feature' and now standard? If so, then how exactly do I turn it off in the interim, until a permanent fix is produced? ) One interesting foot-note - when I actually used the timeline feature to scroll to the event when my wife was at the door, that replays with absolutely normal volume - completely different to the actual 'live' event!
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03-12-2019 11:08:43
SYes, exactly the same for us, playback is perfect. The post about turning off video timeline event history I think was before they updated it. You are correct no way to turn it off. I have not called customer service again, been gone and just busy, but would love updates if others find solutions. Don't do what we did and return yours for the $500 Elite! We thought it was connection so got the Elite which is hard wired to router. Ended up, it was both of our Galaxy phones, which we love and won't trade out! Waste of $.? Hoping for a fix soon. Has something to do with the microphones on the Galaxy phones that cause talking to door to be garbled. Please do keep us updated if anyone finds resolve.
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04-12-2019 01:14:59
D@Sheteaches - one alternative 'work-around' is to get an Echo Show - I actually purchased one along with the Ring 2 as a Cyber Monday Bundle. Using that to answer the door does not exhibit the problem (nor my Wife's i-phone - but of course like you, there is no way I'm giving up my Galaxy!) Now that option _as a necessity_ - for someone in your case where both household users have the Samsung phones - is especially disappointing - to have people like yourself be giving more money to fix an issue that should be addressed by the system provider! Especially now that there is no way to disable the event history timeline as a temporary work-around. But of course a Show does not have the same portability as your phone - in my case I spend a lot of time in my home office so can leave plugged in there situated on my desk or move it to family room in the evening. Not ideal but at least it is somewhat of a work-around. If they weren't $50 apiece (for a 5 - 8's are $80) I would not mind having 4 of them. Maybe Amazon/Ring should comp us some of these until they restore the fundamental capabilty that is neccesary? :wink: Another possible option with greater portability might be if you have a Tablet? I have an older Samsung Tablet and just installed the Ring App this evening - bit late at this time of writing to test its functionality with communication with the bell/camera so will update on that tomorrow. Ring - are you paying attention here? What are you doing about this? You must surely realize that this is a HUGE segment of your served market - hopefully you are aggressively pursuing a solution. But by removing the ability to turn off the feature that at least enables its fundamental capabilty suggests you are not listening here. At least put that capability back until you can resolve the issue - at which time the feature to HAVE the event history would be very much desirable. But for a choice of Event History vs fundamental operation (and again - this is COMPLETELY UNUSABLE for its primary function if you have a Samsung) that is surely obvious?
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04-12-2019 07:37:51
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ML1504
I have exact the same issues as described above! New Ring Door View Cam - very less doorbell speaker volume not suitable for daily use! Maqy I guess that you use a Samsung mobile? If yes, proceed!! The clue is: My problem startet after activating the new "event timeline viewer" in the app. Before the audio at the door cam was much louder. This seems to be a samsung specific problem, and there exists at least on temporary solution (which imprives the speaker volume a lot, but not as much as it should be). see here in the samsung forums they are discussing the issue here: [https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/3](https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/3) The fix is on the bottom of page 3 and following. This audio problem is due to how samsung handles the microphone processing, and a change RING did with introducing the "event history timeline" feature. turn this new feature off in the RING app and the audio is much improved!! I think whats going on is the following: ring app uses different microphone API (or audio interface) settings if you are using the app with or without the timeline viewer. with the viewer, some of the newer Samsung phones have problems in microphone processing, maybe due to the two mics for noise cancellation. The "old" RING interface uses an other method of getting the phones microphone input as the new RING rinterface will do. So the problem relates to RING and Samsung. They both would be able to fix it. Samsung has to work on the noise cancellation, RING app has to be redesigned to use the same audio method as before the new "timeline event viewer". Hope this helps, as to figure that out was very stressfull to me, and at least I'm glad that it is not hardeware related and there is a temporary "improvement-fix" (as even with this method the sound is less loud than using a iphone or any other brand, and you lose the comfort of the new timline viewer...)! A method to check: even on the video recordings the own voice is very low, after disabling the timeline-event viewer the sound in the videos would much improve... This is the proof that the problem comes from the mobile stream which the app delivers!
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03-07-2019 09:37:37
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