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Ring Video Doorbell

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Recordings duplicated many times on history timeline
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For the last month or so, my Ring Doorbell Pro 2 has been duplicating recordings on the history timeline. Today alone it duplicated the same 12 minute clip 8 times in a row, overriding what was actually recorded during that time. The camera is active and connected on my desktop the whole time (I work from home) and is showing a proper live feed as if it is recording correctly. But when you go look back on the history, the times it seemed to be recording correctly, the footage is mostly a few 12 minute clips repeated over and over, many times. I’ve tried removing and reconnecting the camera, restarting my modem and reconnecting the camera to the network with no change to the problem. Device health states that transformer voltage is good, power output is good and signal strength is in the green zone all the time. I feel like this is a problem on Rings end, not mine. Anyone else having this problem or know a fix for it? EDIT:Thought I had fixed it, but nope. Witnessed live as a recording I had just watched got overridden by the one prior to it. Might be done with Ring.

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05-08-2023 07:32:31

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