C
Outside Doorbell Sound Not Working
troubleshooting
hardwired-battery-video-doorbell
ios
I have a battery powered ring doorbell 2 that I hardwired to my existing doorbell. The existing mechanical doorbell ring just fine, but there is no sound outside on the device when pressing the button. I have the volume on the app up all the way as well. I’m not sure what I’m missing. Appreciate any suggestions!
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23-07-2024 12:05:27
Responses (1)
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Caitlyn_Ring
Hi @Cabbey. When adjusting the volume of the ringer for the Doorbell, make sure you're going to Device Settings > General Settings > Volume Settings. This is separate from the App Alert Tones under Notification settings. If you've changed the volume you there and still do not hear the ringer, try a reboot from the Device Health page.
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24-07-2024 12:45:57
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